The 333 National Helpline, launched on April 12, has been instrumental in providing crucial support and information during non-emergencies.
With the slogan “Government Information and Services Always,” the call center is an initiative of the Aspire to Innovate (A2I) program under the Cabinet Division and Department of Information and Communication Technology, supported by UNDP.
Over the past five years, the 333 helpline has successfully handled numerous emergencies, including various cyclones, reads a press release.
During Cyclone Amphan alone, the call center received an impressive response, assisting 196,021 individuals.
To ensure the accuracy, currency, and reliability of the information provided, we prioritize implementing a robust Content Quality Control (CQC) system.
Maintaining high content standards builds trust among recipients, guaranteeing they receive accurate and timely information when they need it the most.
A dedicated team of 333 content management professionals works tirelessly to streamline the dissemination process, ensuring essential information reaches citizens and administration promptly and efficiently.
The 333 helpline offers several services through voice and SMS, benefitting citizens and administration alike. For citizens, the helpline provides an Emergency Volunteer Number, enabling coordination of volunteer efforts during emergencies.
The Emergency DC Office Number acts as a direct line of communication with the District Commissioner’s office, facilitating quick coordination and decision-making in critical situations. Pre-made SMS templates allow the swift dissemination of important messages to the public, ensuring they receive crucial information promptly.
Additionally, the Emergency Camp Number helps manage emergency shelters and provide necessary assistance to affected individuals, while the Emergency Medical Team Number connects individuals with medical professionals who can offer immediate assistance.
For administration purposes, citizens can report their problems by sending an SMS with their name, address, and mobile number to the DC, ADC, UNO, Emergency Camp Number, Emergency Medical Team Number, Emergency Volunteer Number, and Emergency DC Office Number.
This streamlined communication enables efficient response and support.
By effectively utilizing the resources provided by the 333 helpline, we can enhance our emergency response capabilities and ensure the safety and well-being of communities.
Collaboration among the ICT Division A2I, Cabinet, UNDP, Directorate of Health, Ministry of Disaster Management and Relief, Prime Minister’s Office, Bangladesh Red Crescent Society (BDRCS), and other stakeholders is crucial in making a significant impact on governance and serving our fellow citizens during emergencies.
Together, through the National Disaster Alert Hotline (1090), National Information Service (333), and National Emergency Service (999), we can empower our communities and effectively respond to crises.
