Banglalink, one of the country’s leading digital operators, has unveiled Bangladesh’s first AI-powered Complaint Management System in the telecom sector, setting a new benchmark in customer service innovation.
This advanced system leverages artificial intelligence to proactively identify customer issues by analyzing handset performance, SIM status, and network connectivity. It then generates a self-diagnosis report with minimal human involvement. If the issue remains unresolved, the system guides the customer to submit a complaint, which is instantly routed to a live service agent for swift resolution.
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Developed by Banglalink’s Customer Experience team, the AI-driven system ensures faster, smarter, and more transparent support, significantly enhancing the overall user experience.
Commenting on the launch, Taimur Rahman, Chief Corporate & Regulatory Affairs Officer at Banglalink, said, “This innovation demonstrates our deep customer focus and our commitment to integrating AI across every customer touchpoint to ensure improved satisfaction and operational efficiency.”
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The initiative reinforces Banglalink’s leadership in digital transformation and customer-centric innovation.
