Customers can now reset PIN through bKash app
Till now, customers could reset their PIN by dialing USSD code *247# in case their bKash account got inaccessible or locked due to forgetting PIN or inserting wrong PIN several times. But now, this process can be completely done from bKash app.
The PIN Reset service has recently been added to the bKash app, according to a press release.
bKash has implemented this service with secure technology to ensure the maximum safety of customers’ bKash accounts and empower them further.
It is mentionable that Personal Identification Number (PIN) is the most important requirement for completing any bKash transaction. Security of bKash account depends on keeping the PIN number confidential.
The PIN for bKash users is set by the customers and only the user knows his/her PIN. Once the PIN is set, it is automatically secured and no one can get the PIN from the system. In case of forgetting PIN, there is no chance for the customer or anybody else to know the previous PIN. So, customers can easily reset the PIN in a few simple steps, effortlessly without being panicked.
To reset your PIN, please tap on the ‘Forgot PIN?’ option from the app’s log in screen and then select ‘Reset PIN.’ The verification code will be added automatically. After that, please tap on the confirm button and follow the instructions for completing the face scanning process.
Next, you will need to enter the temporary PIN number sent by bKash and tap on the confirm button. Lastly, you will be prompted to create a new five-digit pin number. Please note that this new PIN cannot be consecutive, repeating, or any of your last 3 recent PINs.
Currently, iOS users can reset their PIN by dialing *247#
If the customer does not have a transaction history, they should select the ‘No Transaction’ option and proceed. If all of the information is correct, the customer will receive a five-digit temporary PIN.
Then, the customer needs to dial *247#. If customers need to reset their PIN, they can follow the steps detailed in this link: https://www.bkash.com/en/help/reset-pin.
