SWISH.GLOBAL is looking for Executive – Customer Relation
SWISH.GLOBAL is a Switzerland origin company with a tremendous collection of bath ware & kitchenware products. They believe in leadership that can create a company into a brand. As a company, they focus on team members, who are the pillar of the continuous development. SWISH is seeking a motivated and energetic Executive, Customer Relation to be responsible for engaging with key customers by building and preserving trusting relationships.
Responsibilities
- Answer quires of customers through receiving call at hotline number and deliver product features, explain product quality, price details and other details to enforce sales.
- Responsible to handle hotline round the clock ,24*7 to ensure consistent support to our steak holder.
- Understanding Architects and key customers individual needs and addressing their requirement.
- Manage complains of customers at hotline in a proficient manner
- Provide Showroom information to customers who calls at hotline.
- Receive service requisition at hotline and convey service request to Service team within 24 hours along with adequate follow up regarding customers feedback about swish service.
- Convey potential leads from online and convey to sales team.
- Take appointments from Architects through making cold call and distribute to concern team.
- Follow-up Customers within predefine time period of purchasing products from our showroom and note down customers’ feedback.
- Keeping customers updated on the latest products in order to increase sales.
- Maintain a positive attitude focused on customer satisfaction.
- Any other responsibilities assigned by line manager.
Requirements
Education
- Bachelor degree in any discipline
Additional Requirements
- Age at most 30 years
Compensation & Other Benefits
- Mobile bill, Gratuity, Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full-time
