Walton CSM (Customer Service Management) will provide free service to repair its electronics, home, and electrical appliances that were damaged due to recent flooding in several southeastern districts of the country.
Recently, at a special meeting held at Walton Corporate Office in the capital, Walton Hi-Tech Industries PLC’s Managing Director SM Mahbubul Alam instructed the CSM department to provide free service to flood-affected customers in repairing their damaged products. Following his instructions, the CSM department made the announcement of providing free service.
Shibdash Roy, head of Walton CSM Department, said that the homes of lakhs of families in several districts in the southeastern part of the country were submerged in water recently due to sudden floods. In the flood-affected areas, Walton’s wide range of electronics, home, and electrical appliances are used by the majority of households. All those products will require servicing.
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He noted that customers in the flood-affected areas will get free service in repairing their electronics and electrical products of Walton brand. If new spare parts are needed for product repair, customers will also get a special discount on the price of those parts.
At the beginning of the flood, members of the Walton family came forward to help the flood victims. Walton’s local distributors, dealers, Plaza sales team, and CSM department’s representatives distributed relief in the flood-affected areas. Besides, Walton Corporate Office also provided financial donations and relief to various organisations and institutions approved by the government. To tackle the post-flood situation, Walton took the initiative of providing free service to flood victims in repairing their damaged electronics and electrical products.
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