Written by Content Desk, Brand Practitioners• September 27, 2023• 6:23 pm• Jobs

Agora Limited is looking for Communication Officer

Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. There are 15 outlets of Agora in Dhaka, 1 in Chattogram, and 2 in Sylhet. Currently they are looking for Communication Officer. The job holder works closely with the Marketing & Retail Operations Team to ensure effective implementation of Promotional Plans and Activities. He/she is also responsible for taking all the necessary measures in collaboration with the Supplier and the Category Team to create and materialize appropriate promotional plans.

Job Responsibilities

Develop and execute customer communication strategies to engage and retain customers through various channels.
Create compelling and informative content to keep customers informed about promotions, new arrivals, and special events.
Manage and update the company website, ensuring it provides up-to-date information and a seamless user experience.
Oversee the loyalty program, including the design, implementation, and improvement of customer loyalty initiatives.
Analyze customer data and feedback to tailor loyalty programs that drive customer retention and increase customer lifetime value.
Monitor and report on the effectiveness of loyalty programs and make data-driven recommendations for improvements.
Gather and analyze customer feedback through surveys, reviews, and other channels to identify areas for improvement.
Collaborate with relevant departments to address customer concerns and improve overall customer satisfaction.
Plan and execute marketing promotions, campaigns, and events in collaboration with the marketing team to drive customer engagement and sales.
Monitor the success of promotional activities and make adjustments as needed to achieve desired results.
Stay updated on industry trends and competitor activities to identify opportunities for improvement and innovation.
Prepare regular reports on customer engagement metrics, loyalty program performance, and communication effectiveness for management review.

Educational Requirements

Bachelor of Business Administration (BBA) in Marketing
Skills Required: Analytical ability, Good communication skills, Leadership, Strong interpersonal skill, Team Building Skill